How to fetch appliance logs

1. Open the browser and browse to [trendminer_url]/confighub

2. Enter the admin password for ConfigHub and sign in.

Note: This could be a different password than the TrendMiner admin user password.

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3. Navigate to 'Diagnostics' and click on:

   a. 'Collect & export (recent)' for log files from an issue which just occurred (last hours).

   b. 'Collect & export (full)' for log files from the last 10 days for more elaborate investigation.

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4. Wait until the logs files are collected and downloaded.

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5. Open the browser and browse to https://files.trendminer.com

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6. Log in using your TrendMiner file server credentials. If you don't know these or your credentials are not working, please contact your TrendMiner Customer Success Manager or send a support request to support@trendminer.com

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7. Click on upload.php

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8. Select your .zip file and enter your company or plant name and click 'Send File'.

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